St Just Holiday Cottages

Lebanon Cottage

Terms and Conditions for Lebanon Cottage

General
• St Just Holiday Cottages is the trading name of Carolyn Boyd.
• All bookings are subject to the following terms and conditions. Receipt of a completed booking form and payment will be considered as a contract and acceptance of these terms and conditions.
• The letting of a property marketed by St Just Holiday Cottages, for any period, is between the Owner of the property and the person(s) named on the booking form.
• St Just Holiday Cottages or the Owner of the property cannot be held responsible for any accident, damage, loss, injury, expense or inconvenience suffered by the tenant or to personal belongings whilst in the property, gardens, or other grounds.
• Whilst people holidaying in the UK have not traditionally taken out holiday / cancellation insurance, we would recommend that you do so.
 
Accommodation
• Details of those who will be occupying the cottage must be entered on the Booking Form. Lebanon Cottage is designed for the comfort of 5 people, and this number must not be exceeded without permission of St Just Holiday Cottages.
• Breakages and spillages must be reported immediately and a charge may be made.
• There is no extra charge for electricity or heating.
• Price includes bed linen and towels (1 hand/1 bath per person). Beds are supplied with a duvet and 2 pillows per person.
• The cottage is strictly non-smoking. Smokers are permitted to smoke outside, but this must be at least 2 metres from any door.
• Details of the property are subject to change and improvements over time. We aim to keep our website as up-to-date as possible. If you have any particular requirements, please call to check details to ensure the property suits your needs.
• In the event that a property becomes unavailable due to reasons beyond the control of St Just Holiday Cottages or the Owner of the property, the liability of St Just Holiday Cottages shall be limited to the offer of alternative accommodation if available, or a full refund of all money paid. No further liability will lie with St Just Holiday Cottages.
• The standard changeover day is Friday. The property will be available from 6pm on the arrival date, and must be vacated by 9am on the departure date. Late departure may incur additional charges.
 
Payments and Bookings
• Bookings must be accompanied by a deposit of £100 per week. A booking is only confirmed once we have received the deposit. We will then confirm your booking by mail / email. If we have not received your deposit with 5 working days, your provisional booking will lapse. The deposit is non-refundable.
• The balance must be paid no later than 6 weeks before the start of the holiday. In the event of full payment not being received, St Just Holiday Cottages will be free to re-let the Cottage. Full payment must accompany bookings made less than 6 weeks before arrival.
• Deposits, balances and full payments can be made by cheque payable to St Just Holiday Cottages by bank transfer direct to our account, sort code 40 36 13, account number 21493957, account name St Just Holiday Cottages, or we can now take Credit Card payments over the phone (please call once your booking is pencilled in and form is submitted).
• In the event of you being unable to take your holiday, you should inform us immediately in writing. If a holiday is cancelled with more than 6 weeks' notice, only the deposit will be forfeit. If a holiday is cancelled less than 6 weeks before the start of a holiday, the whole rent is payable unless we succeed in re-letting when the payment will be refunded, minus the deposit and a £20 administration charge.
Accommodation is non-transferable unless permission is given by St Just Holiday Cottages.
• In the event of you becoming ill while you are at the cottage, the recommendation is to return home immediately. If you need to isolate or recover in the cottage you will be liable for the cost of the time that you stay at the cottage. 
 
Tenant's Obligations
• The tenant agrees to take good care of the property, to leave it clean and tidy on departure, and to pay for any losses or damage to the property. St Just Holiday Cottages reserve the right to make an extra charge for cleaning if the property is not left in a satisfactory condition.
• The tenant agrees to permit the owners and their agents reasonable access to the property.
• If, while staying at the property, the tenant discovers any problems or has a complaint, they must report immediately and before departure to St Just Holiday Cottages or the Owner who will make every attempt to resolve the issue so that the tenant can continue to enjoy their stay.
 
Dogs
• Dogs are accepted by prior arrangement and details must be entered on the booking form.
• Dogs must not be left unattended in the cottage unless by prior arrangement with St Just Holiday Cottages. If a dog is left unattended, the Owner reserves the right to enter the property if they feel that a dog is in distress, it is proving a noise nuisance to neighbours or that damage is being caused. Every attempt will be made to contact the owner in such a situation, and it is recommended that guests supply a mobile number for such emergencies.
• Please bring your own throws and dog bedding. We do not have any restrictions on where your dog goes, but any furniture MUST be covered if your dog is likely to go on furniture.
• If your dog fouls in the garden, please remove, bag and place in the outside rubbish bin provided.
• We do not charge extra for dogs. Please respect the property and do not allow your dogs to damage furniture and fittings. Use throws to cover furnishings and beds, and let us know immediately if there are any spillages on the carpet. If damage is caused, a charge may be made.

Our Guarantee
We take every care to ensure that Lebanon Cottage is presented to a good standard so that you can enjoy your holiday. It is impossible to check every item and every piece of equipment each week. If you encounter any problems with Lebanon Cottage, please let us know immediately during your stay so that we can make every effort to resolve as quickly as possible and so that you can continue to enjoy your holiday.

COVID MEASURES AUGUST 2020

This year we need to also give you information on our Covid 19 measures. Key points are:

Before arrival

  • We will phone you the Monday before your arrival and ask you the relevant Covid 19 questions that some of you may have heard many times before about your contact history. If you are an area that is locked down you may not be able to travel so please let us know as soon as you can so that we can see if we can get your week re-booked. We will confirm with you who is coming, that your party fits within the government guidelines at the time regarding any bubbles, what linen that you require, etc.
  • The cost of holiday insurance is not included in any of our prices. You should seriously consider taking out holiday insurance for your holiday in case, at the last minute, you are unable to make your booking.

Arriving and leaving

  • At the moment we are working to arrival time of 6pm, leaving time of 9am. This means we have an hour for things to settle before we go in and then we have 7 hours to clean through with a bit of leeway. As usual, if we finish earlier we will let you know.
  • We ask you to remove all personal goods from the bathroom when you leave (shampoo, etc) and either take with you or dispose in the rubbish / recycling. Same for the kitchen, remove any food, foil, cling film, condiments etc. We usually have some condiments left in the cupboard, but for the moment anything left will be disposed of.
  • For the time being, we will not be supplying our usual welcome pack of a cream tea. That saddens me after 15 years, but it is just not possible at the moment. Sorry. That may change as the season rolls on.

Bed and linen

  • Linen and personal towels are provided (I will ask you about what you need when we call) but not beach towels, so if you wish to use towels on the beach please bring your own. Tea towels, bath mat and hand towels are provided.
  • You will need to strip all your beds and put in to bags provided. The same for any towels and tea towels used. The reason for this is that stripping beds and the resulting particle and air movement is one of the most risky parts of changeover. Once you have left, the cottage will be left to ‘settle' for an hour then all of the linen will then be quarantined for 72 hours before we bring in to our house to wash, dry, iron, and bag up and have ready for the next week.
  • For your safety, we will have two full sets of duvets and pillows. The full set will be removed each week, quarantined, replaced with the other set with fresh mattress and pillow covers.
  • You will have the option to bring your own linen / duvets / pillows / tea towels if you wish. Please let me know when I call. I will supply a mattress cover for each bed which we ask is left on the bed, and we will change each week.

Dogs

  • If you have dogs please bring a suitable amount of throws for the sofas and dog towels. I just won't have the ability to launder everything in a 24 hour period, plus the danger of particles flying around. I also won't be able to lend you anything like leads as we might normally do, but the pet shop in town, Clemos, is usually well stocked.

Equipment

  • Crockery, dishes, etc will be slimmed down to a set of 5 rather than having spares as we will need to put everything each week through a cycle in the dishwasher. Let me know if there is anything particularly you require.
  • Some things in the cottage will be removed. These will include the visitor book, leaflets, books, dvds and games.

Cleaning

  • Apart from all our normal cleaning, all contact surfaces will be washed with soapy water and then sprayed with a suitable compliant disinfectant. So a double clean. The spray may leave a white residue, but that's what it is there for, to protect.

What if you get sick?

  • One of the things the industry is cautious about is what if you get sick whilst down here. The current advice is that you must return home.
  • You will need you to tell us immediately, organise a test, then if positive, leave as soon as you can. There is a sign as you enter the cottage explaining what to do.
  • For people arriving the next week, we will have a quarantine and deep clean schedule to follow. That may mean a holiday needs to be delayed or postponed. That is out of our control unfortunately, but we will do everything we can to accommodate.
  • If you get sick and decide to stay in the cottage, you will be liable for the cost of your stay as we will need to refund the people for the following weeks.

Shops and shopping

  • The other main thing is about shops and shopping. The advice I am hearing is to bring the main bulk of your shopping with you - the sorts of things you might normally get from the supermarket. This will avoid queues, and many of us rely on the limited click and collect and delivery services that are offered in the area, and we are keen that they don't get overloaded during the holiday season. The local shops will be able to help with daily needs, and we will try to give you the best guidance on what is available for your visit.

 


St Just Holiday Cottages

St Just Holiday Cottages - self catering holiday accommodation in St Just, West Cornwall.
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St Just Holiday Cottages are members of
       Lands End Area Accommodation Providers      St Just and Lands End Chamber of Commerce
copyright St Just Holiday Cottages, 2012